Technical Support
Unlimited Technical Assistance
Your Bookt subscription comes with unlimited Technical Support. Please submit any question
or problem you encounter through our online helpdesk or call your success
manager and you will immediately get a tracking number for your inquiry. Many
times we can offer a solution immediately, if the issue needs further
investigation, your control panel’s support section will contain status &
ETA information. At Bookt we offer:
- Unlimited support with instructions that non-techies will understand, and help on how to use the system
- A US toll-free telephone number, with email support available 9am to 6pm EST Monday through Friday
- After-hours emergency support, available via a special phone option
Instant Feedback = Continuous Improvement
We rely on your feedback, to continue to make our products and services better. On almost every page in your control panel you will see
these icons:
Click the question mark if you have a question, The light
bulb if you have an idea how to improve the feature, the thumbs up if you like
a specific feature and thumbs down if a feature does not meet your needs.
Have a Help Desk Already?
As a Bookt enterprise customer with your own helpdesk, we can provide tools & training for your support staff to support your Bookt users. This can save you considerable amounts of money on subscription fees and ensure a single point of contact for your staff. Naturally, we’re still available for support escalations and other special requests.