Outstanding Support
A Critical Insight
We are proud to offer outstanding support. That's what is critical for our customers, but it is also the only way we can thrive and grow as a business.
When we get a new customer from a competitor, we always ask "what made you switch?" More often than not, the answer is "poor support".
Unlimited Technical Assistance
Your Bookt lodging solution comes with unlimited Technical Support. Please submit any question or problem you encounter through our online helpdesk or call our support line and you will immediately get a tracking number for your inquiry. Many times we can offer a solution immediately, if the issue needs further investigation, your control panel's support section will contain status & ETA information. At Bookt we offer:
- Unlimited support with instructions that non-techies will understand, and help on how to use the system
- A US toll-free telephone number, with email support available 9am to 6pm EST Monday through Friday
- After-hours emergency support, available via a special phone option
Your Success Manager continues to be actively involved in your account well after the launch of your website, making themselves available to answer questions or make additions or improvements to your online solution.
Instant Feedback = Continuous Improvement
We rely on your feedback, to continue to make our products and services better. On almost every page in your control panel you will see these icons to the right
Click the question mark if you have a question, The light bulb if you have an idea how to improve the feature, the thumbs up if you like a specific feature and thumbs down if a feature does not meet your needs.
We will pay attention...
Have a Help Desk Already?
As a Bookt white label or enterprise customer with your own helpdesk, we can provide tools & training for your support staff to support your Bookt users. This can save you considerable amounts of money on subscription fees and ensure a single point of contact for your staff. Naturally, we're still available for support escalations and other special requests.