Does any of the following apply to your current technology vendors?

• Service and support seems to be an afterthought
• After every support interaction you feel like you either spoke to someone who doesn't know anything about your business, or someone who just told you a bunch of tech gibberish
• Support requests often seem to get lost or not followed up on.
• Critical fixes take months, if not longer, to make into your system
• Unexpected failures and outages seem to crop up all the time

At Bookt we have taken the following actions to prevent those common complaints:

1. A real commitment to service from the top down in our organization.
2. Smart people on staff that understand both technology and the lodging industry
3. Real processes and systems for support ticket logging and resolution
4. Defined processes for system upgrades and hot fixes
5. Detailed logging and monitoring to detect potential problems before they affect our customers