Is your current software installed on a non-redundant "server" in your office?

Is your current PMS software able to connect your inventory reliably to third party distribution outlets?

Does your current PMS support open interfaces for various booking engines?

Did you pay significant upfront fees to license your software and still have to pay for support and upgrades?

Can you cancel your contract with your current vendor and get your data and move it somewhere else without additional penalties and problems?

Does your current PMS offer unlimited phone and email support for all your users and do they upgrade the system without additional charges on an ongoing basis?

When a problem occurs with any part of your PMS solution including integration to third party systems like your booking engine, does your current PMS vendor still "own" the issue or do they wash their hands?

Do you have all the tools to easily enable any reservationist with a web connection to start taking bookings with only a few hours of training?

Do all the financial transactions seamlessly flow through your reservation system into an accounting system?

Does your PMS allow for the same rules, specials and rates to easily be enforced and managed across all your different channels and sources of reservations?